Hello, how can we help?

I'm trying to share my MiniFinder device with someone else. Why can't they register it?

Category: MiniFinder Live

To share a device, with someone else, you need to be contacts in the app, so start by adding them as a contact in the side menu and then Contacts. Then, once you are contacts, activate “Share my devic...

Why is my device showing an incorrect location indoors?

Category: General

Indoor locations can be inaccurate because GPS signals are designed for outdoor use. When you are indoors, signals can be weakened or reflected by roofs, walls, windows, mirrors, and similar. This can...

Why am I getting an error message saying my product is not allowed in the tracking system?

Category: Getting started

If you receive an error saying that your device is not allowed in the current tracking system during registration, it usually means you are trying to register the device in the wrong app or on the wro...

Why does my Rex battery discharge quickly?

Category: MiniFinder Hunter

For long battery life of about 100 hours on the MiniFinder Rex, Smart Tracking must be enabled. This setting is designed to reduce power use while still providing useful tracking during a hunt. To ena...

Do I need a SIM card for my MiniFinder?

Category: General

No, you do not need a SIM card for your MiniFinder.  All MiniFinder devices include an IoT based roaming eSIM, allowing your MiniFinder to connect to the best cellular network, no matter where in the ...