I've been transferred to a new app. Why?

We're currently performing a migration of select model devices to our new app MiniFinder Live. If you can no longer sign in or can no longer see your device in the Go-app, this may be a likely reason.

Why the change
MiniFinder Live replaces MiniFinder Go over time. Live gives you a cleaner and faster interface, more reliable positioning, longer battery life on your MiniFinder, more reliable communication between the app and the device, and regular updates going forward.

MiniFinder Go will keep working throughout the year for users with some 2G-based devices and other devices not compatible with the Live-system. The Go system will be shut down at a later date, which we will announce in advance.

How to get started
We recommend using the mobile app. Use the download link to install MiniFinder Live on your phone, then open the app and log in. If you want to use a browser instead, visit live.minifinder.com and log in from there.

Logging in for the first time
Use the same login you used in MiniFinder Go. If the app asks for an email address and you only have a username from Go, enter your legacy username in that field instead, simply just sign in as usual.

Your account will then be upgraded automatically. After this upgrade, you will use an email address to sign in going forward, and you will be asked to set a new password.

Your subscription
Your subscription does not change during this move. It stays exactly the same as it was in MiniFinder Go, same plan, same terms.

If you run into any trouble logging in or don't recognize a device after switching, contact support and we'll help you sort it out.

What's getting migrated
We're currently only performing automatic migration for private customers with select device models. We will expand our automatic migration to more models later. If you haven't yet been migrated and you want to be migrated, reach out to our support team and they will perform the migration. Most migrations take less than five minutes to complete.

For our business clientele, all migrations are scheduled and performed when it suits both partners. If you own a device that might not be migrated to the Live-app, you will be contacted by MiniFinder before the MiniFinder Go-application shuts down in the future.

You can use this table in order to find out if you'll be affected by the migration: